Per NH Real Estate Appraiser Board and the Department of Revenue Administration’s policy for continuing education credit, continuing education credit will be based upon the verified daily roster. Any NHAAO sponsored course that is presented with another entity (i.e., IAAO) would have to meet their requirements and policies for attendance as well.

Classroom Behavior

NHAAO promotes professional development. Any behavior that interferes with the instruction of the course or the ability of other students to learn the course materials will not be tolerated. Unprofessional behavior may result in the immediate dismissal of a student by the instructor and no refund will be provided. 

Cancellation

Registrants must cancel in writing. Cancellation must be received by the education coordinator 7 days prior to commencement of the course/seminar. Registrants who cancel three (3) days prior to a course/seminar will be charged $25.00. In the case of an emergency, the $25.00 charge may be waived. No refund will be given if cancellation is received less than 3 days prior to the beginning of the course/seminar. In the case of an IAAO course where a textbook has been ordered, registrants must pay for the textbook. NHAAO is not responsible for expenses incurred by the registrant (air fare, hotel, etc.) if a course is cancelled. If a registrant is unable to attend the course, a substitute from the jurisdiction that paid the registration fee can attend at no additional cost. NHAAO reserves the right to cancel any event if necessary and provide a full refund. Refunds will be issued within 30 days of the date of the course.

Final Examination Results

Written notification of the results of the final examination will be provided to the student at the email address indicated on the registration form within 60 days of the final examination. The student will receive a pass or fail notification. Seventy percent is the minimum passing score, except for the 15-Hour USPAP exam which is seventy-two percent.

Re-examination

NHAAO policy allows a student to retest any NHAAO sponsored course one time only if he/she fails the final exam during the course. If a 2nd exam is needed there is a $25 exam fee, with a minimum 30 day waiting period. If a 3rd exam is needed there is a $25 exam fee and a 1 year minimum waiting period. One exception to this is USPAP re-tests, which allows the student to re-test twice within no restricted timeframe. Exams must be proctored by a Certified NH Assessor (CNHA). Any NHAAO co-sponsored course that is presented with another entity i.e. IAAO, would have to meet their requirements and policies also for re-testing. Do NOT contact the instructor for examination or re-examination information. Information about the re-examination process will be sent with each failure notice.

Data Privacy

NHAAO will hold in confidence private information provided by the student as well as examination results unless a student signs an "Authorization to Release" form provided. All requests for information should be made to one of the NHAAO Course Coordinators, not to the instructor.

In light of copyright/trademark infringement concerns, students are prohibited from taking video, recording, copying, or photographing the in-class course materials (i.e. power point presentations, textbooks, workbooks, etc.).  

Technology Usage

Personal non-educational device use, unless in emergency situations, is restricted to break times. Situations warranting keeping a phone on silence/vibrate will need to be discussed with the instructor(s) and the device will need to be kept on the table until such time an emergency arises and the student will need to excuse themselves to take the call outside the classroom. At the discretion of the instructor(s), students abusing this policy may be asked to leave and will receive a deduction in Continuing Education Hours equivalent to the time missed OR subject to the policies of the co-sponsored entity.

Exam Etiquette

Use of any technology device (tablets, I-pads/pods, cell phone, smartphones, etc.) which connects to the internet is strictly prohibited during quiz or exam times. Students caught using technology during exams will forfeit the exam, be asked to leave, and will be required to reschedule a testing time with a proctor. The retesting fee of $100 will be charged for students who forfeit the exam. Students abusing this policy may also lose the opportunity for re-test at the discretion of the instructor(s) and/or the policies of the co-sponsored entity.